Skip to content
DemoTake the feature tour

The debt settlement CRM built for MCA debt resolution.

Yati CRM runs a merchant cash advance debt resolution business from the first dial to graduation: calls and live transfers on any call center platform, deals and payment plans, drafts and escrow in sync with your processors, with AI and a compliance gate on every call.

Book a live demo Take the feature tour
  • Works with any call center
  • Payment plans and drafts
  • AI and compliance on every call

Feature tour

One CRM for every seat on your floor

Marketing, Openers, Closers and customer service each get their own view of one shared client record, so nothing is retyped and nothing is dropped at a handoff. Pick a module or let the tour play; all names and figures are demo data.

Call center

Dialing and live transfers on any call center platform, with a live board of every call on the floor.

Calls today

1,284

Live transfers

96

Connect rate

38%

Calls per hour

  • PNPriya N.Opener · 04:12On call
  • JMJordan M.Closer · 00:38Live transfer
  • SKSam K.Opener · 02:51On call
  • ERElena R.Customer service · 01:05Wrap-up

The AI CRM for debt settlement calls

Every call transcribed, coached and checked, with the wrap-up ready to approve

Yati CRM follows each call on its built-in softphone. It writes the transcript as people speak, suggests the rebuttals your managers approved, flags compliance risks the moment they’re said, and drafts the notes and follow-ups when the call ends. Your agents approve; nothing changes without them.

Book a demo See it on a call
  • Words on screen as they’re spoken
  • Rebuttals from your approved library only
  • AI that never edits a record on its own

Disclosure check

Program fees: missing

Sent to Calls to review, with the transcript and recording for a manager.

After the call

4 actions to approve

Callback Thursday 10:30 AM · lender agreement request · recap email · handoff note

On every call

Four things your agents no longer do by hand

Taking notes, remembering the right answer, watching what they say and writing it all up afterwards. Yati CRM does the first draft of each, and your people stay in charge.

Transcribe

Every word on screen, as it’s said

Calls on the built-in softphone are transcribed live, so agents listen instead of scribbling. The transcript stays on the lead or client, under the same access rules as the rest of the record.

  • Words appear while the person is still talking, labelled agent or caller.
  • When the caller speaks Spanish or another language, each sentence is shown in English too.
  • Long numbers, such as card, Social Security and account numbers, are removed before the transcript is saved.
  • A recording and transcription notice plays on every call.
  • Recordings are copied into your own cloud storage and deleted from the phone provider.
  • Talk time from the recording: who spoke how long, silence, talking over and interruptions.

Settings · Rebuttals

  • I need to think about itApproved
  • Wants to talk to a spouse firstApproved
  • I can’t afford another paymentApproved
  • Will this hurt my credit?Waiting for approval

Rebuttals

The right answer to the objection, while the caller is still talking

Your managers write the answers to the objections agents hear every day. On a call, the AI reads the last few lines and puts the one that fits in front of the agent. It picks from your library; it never makes up its own wording.

  • Each rebuttal holds the objection, when it applies, phrases callers use and what to say.
  • Nothing reaches a call until a manager approves it. Change the wording and it waits for approval again.
  • A suggestion appears only when the caller really objected and the AI is confident, and never twice on one call.
  • If the AI is off or slow, the example phrases are matched instead, so suggestions keep coming.
  • Agents mark each one used or dismissed, and every suggestion is kept with the exact wording shown.
  • Agents can also ask your knowledge base mid-call and get an answer from your playbook, with its source.

Compliance alerts

Catch the risky sentence while the call is still going

Your compliance team decides what to listen for. Every sentence on every call is checked against those rules as it’s spoken, and the agent and their manager see the alert at once, not in next month’s QA sample.

  • Rules you approve. Each has the words to catch, what it means in other words, who says it (agent, caller or either) and how urgent it is. Samples ship as drafts to review: promised results, “government program”, “no fees”, attorneys and lawsuits, bankruptcy and “stop calling”.

  • Fast and thorough. Phrases match instantly, without AI, on what was said and on its English translation. The AI catches the same thing said another way.

  • A live board for managers. Every call in progress, the caller’s mood and its alerts, with urgent ones highlighted. Open one to follow its transcript.

  • Disclosures on every call. Each transcribed call is checked for the disclosures you require. A call missing one, or with an urgent alert, goes to Calls to review for a manager to coach or clear.

Alerts flag moments for people; they don’t end a call or change a record. Yati CRM applies the rules your company sets and doesn’t give legal advice.

UrgentWatch

Agent promised results

Tom Becker · at 02:14

Andre (agent): “…and I can guarantee we’ll get that balance cut in half.”

Calls to review

Missing: program fees disclosure

Tom Becker · 9 min · recording and transcript a click away

Confirm: coach the agentClear

After-call work

When the call ends, the paperwork is already drafted

The AI reads the whole call once and proposes what should happen next. The agent approves, edits or rejects each item, so the wrap-up is a few clicks instead of minutes of typing, and every change is a person’s decision.

  • A summary to save as the call’s notes, and the call’s result picked from your list, with the reason.
  • Callbacks at the time the person asked for, in their time zone.
  • Promises to pay with the amount and the date, and a check-in task on the day.
  • Handoff notes for the next agent or team, at the top of the record.
  • A recap email or text, sent through the compliance gate once approved.
  • Document requests, agreements to sign, settlement letters and a client’s approval given on the call.
  • Safe by default: after “don’t call me”, nothing that reaches out is proposed, and a request to cancel goes to the team lead.

AI proposes, people approve

Help on every call, without handing over control

Every suggestion, alert and draft is recorded with who approved what and when, so you can explain any call.

People approve

The AI suggests, flags and drafts. A record changes only when a person approves, and the approval is audited.

Your words, not the model’s

Rebuttals and alert rules come from lists your managers write and approve. The AI picks among them.

Keeps working without AI

If the AI is off or slow, phrase matching still suggests rebuttals and raises alerts, and calls go on.

Runs in your own cloud

AI models run in your own cloud environment, and recordings are kept in your own storage.

How the AI works

Beyond the call

The rest of your program runs here too

The calls sit inside a full CRM for debt settlement: from the affiliate’s lead to the creditor’s settlement, on one record.

Explore the platform

Connects to the services you already use

Yati CRM integrates with any provider on the market. Every outside service is a plug-in your admins connect in Settings, so you keep the tools you trust, and can switch providers without changing how your team works.

  • Telephony and call centers

    Dialing, call recording and live transcription

  • E-signature

    Agreements, templates and signed copies

  • AI and language models

    Run in your own cloud environment

  • Document reading

    Scanned letters and statements turned into data

  • Payment processors

    Drafts, statuses and escrow balances

Using a provider that isn't listed? If it has an API, we can connect it.

Compliance & security

Checked before anyone acts. Sealed once it's saved.

Calls and texts to business owners still fall under the TCPA and state calling rules, and every draft change has to respect your program terms. Yati CRM checks the rules at the moment someone acts, so a violation is stopped instead of discovered.

  • Calls
  • Texts
  • Emails
  • Contracts
  • Draft changes
  • Settlement approvals
  • Portal sign-in codes
  • Document requests
Debt settlement compliance →How the AI works →

  • Your own environment

    Each company runs in its own environment with its own data, storage and keys. No shared tenants.

  • Field and record-level security

    Records outside a person's scope don't exist for them, hidden fields come back empty, and the server checks every edit.

  • Sealed account numbers

    Encrypted with managed keys. Only the last four show; revealing one needs a permission and is audited.

  • Append-only audit

    The database itself rejects any edit or delete of the audit log.

  • Encrypted and firewalled

    HTTPS everywhere, a web application firewall with managed rules, and encryption at rest.

  • Sensitive data kept out

    No personal details in logs, numbers stripped from transcripts, request links stored only as hashes.

  • Retention that runs itself

    Call recordings deleted 6 months after the call, and each deletion is recorded.

  • Passwordless client portal

    Clients sign in with a one-time code. Revoking access signs them out everywhere.

FAQ

Questions about Yati CRM

What is Yati CRM?

Yati CRM is a debt settlement CRM for companies that resolve merchant cash advance debt for small businesses. It runs the whole client lifecycle: leads and the call center, the deal, the payment plan, the contract, onboarding, weekly drafts and graduation.

Which systems does Yati CRM connect to?

Yati CRM integrates with any provider on the market: call center and telephony platforms for dialing, IVR routing and live transfers; payment processors for drafts and escrow balances; legal networks for client enrollment; e-signature; email marketing and ad attribution tools; and email and calendar. Every connection is a plug-in your admins manage, and if a provider has an API, we can connect it.

Does Yati CRM build payment plans?

Yes. Closers build a client's payment plan inside the deal, and Yati CRM checks it against your program settings before it can be sent for signature. Drafts then run through your payment processor, with statuses and escrow balances synced back.

What happens to deals that stall?

Stalled deals are not lost. Yati CRM brings them back to your Closers on a schedule you set, and a business owner who calls back is routed to the Closer who owns their deal.

Can we see Yati CRM with our own process?

Yes. Book a live demo and we will walk through Yati CRM using a workflow like yours: a lead, a live transfer, a deal, a payment plan, a signed contract and drafts.

Is Yati CRM legal advice?

No. Yati CRM ships with a starting rule set and enforces the settings you choose. It does not replace your compliance team: review your rule settings and disclosures with your counsel before you go live and whenever the law changes.

See your own floor in Yati CRM

A live walkthrough built around your process: a lead on your call center platform, a live transfer, a deal and its payment plan, a signed contract and drafts in sync with your processor.

Book a live demo See pricing